- Maintain high level of standards and quality of work.
- Provide uninterrupted flow of day to day technical operations.
- Be prepared to be the support for client calls.
- Complete ticket processing with timely revisions and updates until issue is resolved.
- Minimum of 2 to 4 years of experience as Helpdesk Technician.
- Work history of handling support calls and ticket processing.
- CompTIA A+ Certification is preferred.
- Broad overview knowledge and monitoring of networks.
- Strong written and verbal communication skills.
- Willing to access various avenues of continuing education to enhance skills.
- Additional CompTIA Certifications
There is no sponsorship or C2C for this position.
Kw: help desk, networks, managed services, it solutions, ticketing systems, it support, technical operations, comptia